IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

May 2018 Customer Service Superstar | Rene Carruthers

Congratulations to Rene Carruthers, from Sigourney Health Care & Assisted Living, for being selected the May IMG Customer Service Superstar!

Rene is one of our most dedicated employees at Sigourney Health Care and Assisted Living. She is primarily an Assisted Living aide for us, but she is always finding ways to help on the floor in the nursing facility side as well. She is constantly modeling how we put “Residents First, Employees Always”.  She is the kind of person that can make you smile, no matter what kind of a day you are having. She sees the world through a “glass half full” kind of attitude, and lifts the spirits of everyone in the building.

Rene would tell you herself she is not here “just to do her job”. She is here for the residents – to make their days better, their activities of daily living easier, and to remind them that they are cared for, no matter what. She helps provide activities for both the AL and the nursing facility when our activities director is out. She goes on bus rides with residents for activity outings and for doctor visits. Rene can tell you a little something personal about every resident we have, and can tell you a way to make them smile.





April 2018 Customer Service Superstar | Erika Wood

Congratulations to Erika Wood from Silver Memories!  You are the IMG April Customer Service Superstar!

Erika has been dedicated to our residents since February of 2016, and is a compassionate CNA that makes our residents feel important and comfortable.  Erika is attentive to their wants and needs, and does an amazing job at reading our residents. She knows their bad days to their good days. If something appears to be different about them, she will make a point to address what is going on, tries to uplift them, and is awesome at reporting to the charge nurse. Erika knows her residents.  She knows what little things they like, like what time they like to retire for the night, whether they like one sugar or three sugars for their coffee, to their midnight snack.

Erika always goes over and beyond. It is not uncommon for Erika to personally throw her resident a birthday party, dress them up for a night out on the town or assist in coloring their hair purple.  If it is important to a Resident or something they want then it is important to Erika to make it happen. When Erika is here, the residents are happy and content.  She not only meets their wants and needs but always does so in a cheerful manner.

 





March 2018 Customer Service Superstar | Leslie Worland

Congratulations to Leslie Worland, CNA, at Oak Village Healthcare!  You are the IMG Customer Service Superstar for March 2018!

Leslie is an AWESOME CNA!  She laughs, jokes, and makes the residents smile.  Her laughter is infectious and the staff states that she makes the day go by faster with her wonderful personality.  She always goes above and beyond for the Residents.  She sends E-Cards to the Residents to brighten their days.  Leslie goes all out for special occasions like St Patrick’s Day and Halloween just to give the residents an even better experience.  She will also bring costume pieces to dress up the Residents if they would like to join in on the fun.  Leslie also brings her dog into visit the residents and one Resident in particular thinks it is the best thing ever when she does. 





February 2018 IMG Customer Service Superstar | Christina Anderson - Madison Health Care Center

Congratulations to Christina Anderson, CNA, at Madison Health Care Center!

Several families and residents brought it to Raelene's attention how wonderful Christina Anderson is.  Christina is a CNA at Madison Health Care Center.  Mr. Grady's son commented on how she took great care of his father.  He said "She was always in a good mood and would joke around with him."  He also said, "She is one of the BEST!"  Another resident expressed that she was always happy when Christina is working.





Pinnacle Customer Experience Award 2018

IMG proudly announces our facilities that have been awarded the 2018 Pinnacle Customer Experience Award which based on a satisfaction survey of their residents and families. We are proud of you!