Linda Brown | IMG November Customer Service Superstar

Congratulations to Linda Brown from Newton Health Care Center (IA). Linda hasn’t been with us long, however we already know she is a great asset to our facility.  She is a great nurse and friend for the residents and staff.  Linda always comes in with a positive attitude and a smile.  She goes out of her way to help others regularly and doesn’t leave until her tasks are complete.  Many residents have complimented Linda for her positive attitude, jokes, and laughter.  One of the residents stated, “joking with her and laughing is about one of the only things left that I can do and enjoy.”  “I’m sure there are many moments that go unnoticed, but as a staff member with family and many things to do, I appreciate her.  I’d like to give a big Thank You to Linda for coming in on a Holiday (her day off) and taking time to give staff donuts for breakfast.  She tried to find each working staff member, from every department to ensure they had an opportunity to eat.  Something so simple makes the grandest gesture, we know we appreciate her!”

Appreciated staff members work better and harder for our residents and customers. Thank you Linda for being a part of providing appreciation and putting our Residents First and Employees Always!