Congratulations to Michael Campbell| IMG May Customer Service Superstar

Congratulations to Michael Campbell, LPN, at University Nursing and Rehab for being selected as the IMG Customer Service Superstar for May

Michael has worked for University Nursing & Rehab for 24 years … yes 24 years!  He works A Hall and all his residents adore him.  The family members respect Michael and are very pleased with the care he gives to their loved ones.  He keeps them informed when something is different about their resident and is quick to act on issues.  Very few of his residents require hospitalizations.  Michael’s name is mentioned every month on the Pinnacle surveys by family members stating how pleased they are with the care he provides.  We even have inquiries that turn to admissions and they specifically ask to be on A Hall where Michael works.  The residents also enjoy having fun with him.  He is constant, consistent and even after 24 years of service in the same facility, he comes to work every day with a positive outlook and good attitude. 

We recently had a family member contact social services and say I know I am supposed to call with concerns but I wanted to let you know that from the get go Michael has cared and taken care of things for us.  He has helped us laugh through the frustrating moments and I can’t say enough good about Michael. 

To you Michael – we know this is just what you do every day but we all know that is easier said than done and to do it with consistency is amazing!  You don’t ask for recognition and quietly go about your work keeping the care of our residents your top priority.

Thank you Michael for your tenure, your loyalty and your passion for caring for Residents!  IMG and University are blessed you work with us!