Molly Fitzgerald | IMG September Customer Service Superstar

Congratulations to LPN, Molly Fitzgerald of Urbandale Health Care Center in Urbandale, Iowa. Molly is our IMG Customer Service Super Star, for the month of September. Molly has always been an exceptional team leader and patient advocate. She exemplifies a strong work ethic with her dedication.  Molly is believer in continuing education and after months of studying became AANAC Certified to be able to assist Urbandale with MDS. Molly willingly comes in on her days off to make sure our residents MDS are up to date.  She is a huge support to the MDS nurses who carry a very large caseload.  Over the past several weeks, our nurse managers have been out of the building at trainings as they transition into new roles within the facility and company.  Yet again Molly steps up, comes in on her off days and fills in the gap to support the nursing department.  Molly takes care of all the wound care needs of the Residents to ensure their care is never lacking – again on her day off.   We are so grateful to have an employee like Molly that shows exceptional leadership, teamwork, and dedication to Urbandale Health Care Center. Pictured below is Molly, on her off day, ready to provide wound care.

Thank you Molly for putting the needs of the team and our Residents, FIRST!!