IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

Linda Brown | IMG November Customer Service Superstar

Congratulations to Linda Brown from Newton Health Care Center (IA). Linda hasn’t been with us long, however we already know she is a great asset to our facility.  She is a great nurse and friend for the residents and staff.  Linda always comes in with a positive attitude and a smile.  She goes out of her way to help others regularly and doesn’t leave until her tasks are complete.  Many residents have complimented Linda for her positive attitude, jokes, and laughter.





Rachel Johnson | IMG October Customer Service Superstar

Congratulations to Rachel Johnson, the IMG October Customer Service Superstar!

We, at Warsaw Meadows Care Center, pride ourselves on our resident programming specifically in our dementia units.  We have made this such a focus over the last year that we are regarded in the community as the dementia experts for our area.  We train all of our staff on the causes of dementia, the progression of Alzheimer's, behavior management, and family/caregiver health.  Part of that training is centered on programming.  When we say programming we are not just talking about activities and following a calendar.  We are talking about the interpersonal day to day engagement of our residents with all staff.





Molly Fitzgerald | IMG September Customer Service Superstar

Congratulations to LPN, Molly Fitzgerald of Urbandale Health Care Center in Urbandale, Iowa. Molly is our IMG Customer Service Super Star, for the month of September. Molly has always been an exceptional team leader and patient advocate. She exemplifies a strong work ethic with her dedication.  Molly is believer in continuing education and after months of studying became AANAC Certified to be able to assist Urbandale with MDS.





Tammy Oswald and Gary Carlson | IMG August Customer Service Superstars

IMG is excited that we had 2 Superstars for the month of August!  Both stories are very focused on the care of our Residents and lives out our motto of “Residents First!”

Tammy Oswald from Warsaw Meadows 

Congratulations Tammy Oswald from Warsaw Meadows!  You are the IMG August Customer Service Superstar.  Tammy is the Program Director for our Memory Care Unit.  In that role, she is not only a nurse, but Social Services for half of all the residents.  Tammy has been instrumental in the programming we have developed here.





Dave Carmen | IMG July Customer Service Superstar

Congratulations Dave Carmen from Countryside!  You are the IMG July Customer Service Superstar and will receive an award with a $350 bonus!

Rain, Sleet, high humidity and even just good ol’ Iowa sunshine Dave Carmen, Countryside Health Care Center’s Van driver, is dedicated to ensuring that the Residents at Countryside arrive at their destination safely.  Dave has been a dedicated employee at Countryside for 30 years.  Over the years, he has proudly had several different positions - med aid, van driver, assisted with maintenance, even a mechanic.  He was often found “tinkering with the bus”, making repairs as well as just being a “jack of all trades”.