Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!
We received a referral late one Friday afternoon from a local assisted living facility, who we partner with on a regular basis. It was clear from the referral that Mrs. A would be an emergency admission. By 6pm that Friday night, Mrs. A is resting comfortably in her bed at North Logan Health Care Center. Over the next couple of days we noticed a worrisome slow decline in Mrs. A and the decision was made to send her to a psychiatric facility. Upon her arrival back to the facility there was no improvement in her status. Mrs. A was staying secluded in her room until about a week later the staff see her socializing and laughing with our employee,Chaunay.
Chaunay has been a CNA with North Logan Health Care Center for the past 3 years and takes great pride in her job. Chaunay recognized Mrs. A was too secluded and took the time to engage her. Chaunay learned that Mrs. A loves to dance. Every evening that Chaunay worked she would dance and laugh with Mrs. A in the hallway. It was so touching to finally see Mrs. A smiling and happy again. And even though Mrs. A has a dementia diagnosis, she waits by the elevator at 2:30pm every day for Chaunay to arrive. As soon as Mrs. A sees Chaunay, she begins to smile and dance.
It is easy to go blank when trying to find the right words to recognize someone. Or even come up with a more creative word to describe an employee other than great or excellent. But talking about our Customer Service winner this month was easy and we are not at a loss to describe why she is a superstar. Germyane Connor has been a nurse for Yorktown Manor for 21 years. Yes 21 years. Germyane started her career at the facility.
Congratulations to our second winner, Brenda Parks for being selected at the IMG March Customer Service Superstar. Brenda is an exceptional certified nurses aide. She took on the toughest assignment we have here and she works exclusively in our Transitional (Behavior) Unit. The challenges she, and the other folks who have chosen this hall, are unmatched almost industry wide. Brenda has controlled her own emotions and provided the best care she can shift after shift. The most important element of working with dementia or mental illness is creativity and allowing the residents to express themselves without reaction.
Congratulations to our first winner, Tamyia Gould, of Madison Health Care Center. Tamyia is the Activity Director. She has been with the company for almost 5 years (November). It has been a little over a year since she changed her role from CNA to Activity Director. There are many reasons why Tamyia is our Superstar. Tamyia is always going above and beyond for both the residents and employees. Kaila (CLD) refers to Tamyia as her right hand girl. "Tamyia is always there to pick up when needed. She is always the one I can brainstorm with on ideas. She is like the jelly to my peanut butter!"
Congratulations to Daniel Amara from Urbandale Health Care Center … you are the IMG February Customer Service Superstar!
Urbandale Health Care Center has embraced a lot of change in the dietary department over the last 12 months since changing to an open dining concept, in an effort to better promote residents ability to choose when and what they eat at every meal. An individual who has helped make this change a success and who has gone beyond his daily assignments to assist his team members is Daniel Amara.
Ide Management Group Communities provide a safe, nurturing, comfortable environment where our rehabilitation and long term care residents will find fun, laughter, and opportunities to enjoy life. Our residents are treated with respect and dignity by highly qualified, compassionate and exceptional staff.