IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

Molly Fitzgerald | IMG September Customer Service Superstar

Congratulations to LPN, Molly Fitzgerald of Urbandale Health Care Center in Urbandale, Iowa. Molly is our IMG Customer Service Super Star, for the month of September. Molly has always been an exceptional team leader and patient advocate. She exemplifies a strong work ethic with her dedication.  Molly is believer in continuing education and after months of studying became AANAC Certified to be able to assist Urbandale with MDS.

Tammy Oswald and Gary Carlson | IMG August Customer Service Superstars

IMG is excited that we had 2 Superstars for the month of August!  Both stories are very focused on the care of our Residents and lives out our motto of “Residents First!”

Tammy Oswald from Warsaw Meadows 

Congratulations Tammy Oswald from Warsaw Meadows!  You are the IMG August Customer Service Superstar.  Tammy is the Program Director for our Memory Care Unit.  In that role, she is not only a nurse, but Social Services for half of all the residents.  Tammy has been instrumental in the programming we have developed here.

Dave Carmen | IMG July Customer Service Superstar

Congratulations Dave Carmen from Countryside!  You are the IMG July Customer Service Superstar and will receive an award with a $350 bonus!

Rain, Sleet, high humidity and even just good ol’ Iowa sunshine Dave Carmen, Countryside Health Care Center’s Van driver, is dedicated to ensuring that the Residents at Countryside arrive at their destination safely.  Dave has been a dedicated employee at Countryside for 30 years.  Over the years, he has proudly had several different positions - med aid, van driver, assisted with maintenance, even a mechanic.  He was often found “tinkering with the bus”, making repairs as well as just being a “jack of all trades”.


Melissa Blair | IMG June Customer Service Superstar

Congratulations Melissa Blair!  IMG is proud to announce you are the June Customer Service Superstar.  Thank you for carrying out our mission and thank you for sharing your children with our Residents!

Melissa Blair has been a Registered Nurse with our facility since October 2015.  Although she works part time it is not unusual to find her in the facility volunteering and sharing her time with our residents on her off hours.  Routinely I will find her in the facility visiting or assisting residents during their mealtimes and in the evenings.  Her demonstration of the virtue of giving and sharing of her personal time and talents is mirrored by her son and daughter.  They often accompany her and volunteer their time as well. All of this is done without the need for recognition but in the true meaning of stewardship to others.  She leads by example for her children, family and friends.

Chaunay Otis | IMG May Customer Service Superstar

We received a referral late one Friday afternoon from a local assisted living facility, who we partner with on a regular basis.  It was clear from the referral that Mrs. A would be an emergency admission.  By 6pm that Friday night, Mrs. A is resting comfortably in her bed at North Logan Health Care Center.   Over the next couple of days we noticed a worrisome slow decline in Mrs. A and the decision was made to send her to a psychiatric facility. Upon her arrival back to the facility there was no improvement in her status. Mrs. A was staying secluded in her room until about a week later the staff see her socializing and laughing with our employee,Chaunay.

Chaunay has been a CNA with North Logan Health Care Center for the past 3 years and takes great pride in her job. Chaunay recognized Mrs. A was too secluded and took the time to engage her.  Chaunay learned that Mrs. A loves to dance.  Every evening that Chaunay worked she would dance and laugh with Mrs. A in the hallway.  It was so touching to finally see Mrs. A smiling and happy again.  And even though Mrs. A has a dementia diagnosis, she waits by the elevator at 2:30pm every day for Chaunay to arrive.  As soon as Mrs. A sees Chaunay, she begins to smile and dance.