IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

Congratulations Josh Wiley! You are the IMG January Customer Service Superstar

Keosauqua Healthcare Center would like to nominate Josh Wiley, our Director of Maintenance/Environmental Services, for the January Customer Service award.  Josh is much more than a “Maintenance Man.” He is the “handyman, son and/or brother” to 48 residents and a full team of staff.  Josh always puts the needs of the residents first, stopping mid-task to complete a request of a resident.  

Congratulations to University Nursing & Rehab Team - December IMG Customer Service Superstar

Congrats to the University Nursing & Rehab Team for being the December Superstar. They really stepped up for a sister facility and employee. The facility will receive an award to display and a $350 bonus to spend how they see fit. Attached is a picture of the gift they gave. Nomination is below.

A Sister Facility Goes Above & Beyond

Congratulations to Brent Hoffman and the University Team. You have been selected as the IMG Customer Service Superstar Winner for December!

Congratulations to Goody Wilken -November IMG Customer Service Superstar

IMG has awarded Goody Wilken, from Paris Healthcare Center, the IMG November Customer Service Superstar.  The team at Paris shared why Goody is their superstar. 

Goody has been employed with PHC for over 35 years, serving in many capacities.  Most recently, her devotion shined as brightly as ever on Halloween night.  In addition to performing her regular duties that day, Goody made sure that the Residents not only passed out treats, but were treated themselves.  In particular, Goody provided, on her own, some costumes for some Residents who wanted to participate a little more fully.

Congratulations to Cecilia Novoa -October IMG Customer Service Superstar

Congratulations Cecilia Novoa - IMG October Customer Service Superstar

Cecilia is “that CNA” that goes above and beyond to make the day of each resident that she works with at the Keosauqua Health Care Center. Recently following a fall a resident was transferred to the hospital for evaluation. When the hospital notified the facility that the resident was ready to return, I, as the administrator, went to the hospital to transfer the resident home.

Congratulations to Louise Nolan - September IMG Customer Service Superstar

Congratulations to Louise Nolan from North Logan Healthcare!  She is the IMG Customer Service Superstar for September and will receive a plaque along with a $350 bonus. The Residents and Darci, CLD, nominated Louise.  Her nomination is below.

I have heard time and time again that finding a staff member that is friendly, always smiles, comes to work on time, does not call in, and does not complain about being at work is difficult to find, but here at North Logan Health Care Center we have found that employee.  She demonstrates our moto of residents first employees always on a daily basis.

This is what one resident’s daughter had to say about our employee Louise Nolan.  Louise is so special to me, because she will takes the time to come and pick up my 100 year old mothers clothes, launder them to her liking and bring them back to her with a mix of love and caring. Louise is always so polite and kind to all the residents here. She makes each resident feel so special.   She does her work with pride and is very dependable. I just feel if more employees were like her this place would be the next best thing to heaven.

The resident council would also like to contribute comments to Louise’s nomination.  It is their belief she goes above and beyond her job doing those special things that make a difference. Those little extra things  such as  tidying drawers and closets when she puts our clothes away and always knowing and remembering  the special requests of each resident and  taking extra special care to insure  laundry and clothing is returned with a personal touch.  We appreciate the respect and kindness she demonstrates on a daily basis.

North Logan Health Care Center is blessed to have Louise Nolan as a member of our team.  She reflects pride in her work and care in her relationship with our residents and is making a difference for us as a part of the North Logan Health Care Team.