Congratulations to Louise Nolan from North Logan Healthcare! She is the IMG Customer Service Superstar for September and will receive a plaque along with a $350 bonus. The Residents and Darci, CLD, nominated Louise. Her nomination is below.
I have heard time and time again that finding a staff member that is friendly, always smiles, comes to work on time, does not call in, and does not complain about being at work is difficult to find, but here at North Logan Health Care Center we have found that employee. She demonstrates our moto of residents first employees always on a daily basis.
This is what one resident’s daughter had to say about our employee Louise Nolan. Louise is so special to me, because she will takes the time to come and pick up my 100 year old mothers clothes, launder them to her liking and bring them back to her with a mix of love and caring. Louise is always so polite and kind to all the residents here. She makes each resident feel so special. She does her work with pride and is very dependable. I just feel if more employees were like her this place would be the next best thing to heaven.
The resident council would also like to contribute comments to Louise’s nomination. It is their belief she goes above and beyond her job doing those special things that make a difference. Those little extra things such as tidying drawers and closets when she puts our clothes away and always knowing and remembering the special requests of each resident and taking extra special care to insure laundry and clothing is returned with a personal touch. We appreciate the respect and kindness she demonstrates on a daily basis.
North Logan Health Care Center is blessed to have Louise Nolan as a member of our team. She reflects pride in her work and care in her relationship with our residents and is making a difference for us as a part of the North Logan Health Care Team.