IMG April Customer Service Superstar | Bobbi Moore

Congratulations to Bobbi Moore from Eagle Point Health Care!  You are the IMG April Customer Service Superstar!

Bobbi Moore has been part of the fabric of our Care Center for almost 30 years! She is a CNA/CMA and always steps in where she is needed.  She is an advocate for her Residents and is always making sure that if they express a concern; she helps to resolve it.  She shows great care and compassion for one of the most vulnerable populations that exist.  You can find her quietly speaking to a Resident when they are upset or feeling lonely and in contrast, she can be the center of a boisterous laughing session!

She does not consider herself an employee.  She is a Caregiver.  She was nominated by several of her co-workers along with Management Staff to be recognized as a leader this month.

Most recently she was on duty in our beautiful new Skilled Care Unit and a family requested a tour late in the evening.  She immediately volunteered and shared our services and benefits of skilled nursing.

Who better to promote our Facility of Excellence than one of our very own “Superstars”!  When they arrived in their room the next day, Bobbi was there to greet them.

Thank you, Bobbi, for your years of dedicated service to others and being a Difference Maker.