IMG April Customer Service Superstar | Tonya Lange

 

Congratulations Tonya Lange!  You are the April IMG Customer Service Superstar! 

Tonya has been with Urbandale for just under a year now.  Tonya is a very dedicated, hardworking, and a very nurturing CNA/CMA.  She definitely goes above and beyond her job duties to make sure her patients are well taken care of.  When the facility first went on lockdown, and the residents couldn't leave their room or have visitors, she went around and wrote jokes/riddles on all the skilled white boards to make sure all her residents got a chuckle for the day.  In the midst of the COVID crisis, Tonya stepped in and took over the nurse’s cart to assist with the TruRehab med passing without even being asked.  She saw that the nurse was being thrown so many new protocols and tasks and was overwhelmed. Tonya builds a relationship with every resident she meets.  She keeps our Residents laughing.  Tonya will bring in lotions and smells goods for when she is giving showers.  She ALWAYS helps the nurses on her unit if she sees a need, without being asked.

Another example of when Tonya went out of her way to help a resident is when a resident had to move from the rehab unit to the long term care unit.  The Resident really did not want to move and was quite upset.  Tonya brought her a goody bag from home with spray lotion, a book, face mask, and all sorts of cute stuff.  She included a note pad and pen for the Resident in an effort to make the move a little easier to bare.  Tonya is a team player and a phenomenal CNA! She continuously puts her residents first and makes them all feel at home at the facility.

We are very grateful for Tonya and that she is part of the IMG and Urbandale family!  THANK YOU Tonya!