IMG Stories

Everyday Tells A New Story at IMG. Check out STORIES on our website to learn more about what's happening at IMG. We love our tales of employees who went the extra mile. Join us for stories of the past, such as events that brought joy or inspiration to our Residents, New Chapters and stories about present-day acts of kindness and people who pay it forward. If it's happening at IMG, you will read about it here, because we put our Residents First!

Congratulations to Ernest Clark | IMG July Customer Service Superstar

Congratulations to Ernest Clark, Environmental Services Director, at Woodland Manor … you are the July IMG Customer Service Superstar!

Ernest is our Environmental Director , he is truly here for the residents and the betterment of the facility. Ernest has been heard on more than one occasion stating that what he does is about the residents and he wants to make the facility a better and prettier place for the residents. He takes pride in the work that he does.  He never procrastinates to get work started and completed with great results. Recently he was asked to make the courtyard “camera ready” for a commercial shoot taking place at the facility.

Congratulations to Monte Bird | IMG June Customer Service Superstar

Congratulations to Monte Bird, bus driver for Sigourney and Keota, for being awarded the IMG June Customer Service Superstar! Monte Bird takes double duty driving the bus for both Sigourney and Keota. He started out as a volunteer and we quickly realized what a valuable employee he would be. Monte always went above and beyond as a volunteer and that hasn't changed since becoming an employee. Monte takes care of our transportation needs for our residents, both for any appointments and for fun outings. Monte has made himself available for us on short notice, and is NEVER too busy to stop and make a resident smile!

Congratulations to Michael Campbell| IMG May Customer Service Superstar

Congratulations to Michael Campbell, LPN, at University Nursing and Rehab for being selected as the IMG Customer Service Superstar for May

Michael has worked for University Nursing & Rehab for 24 years … yes 24 years!  He works A Hall and all his residents adore him.  The family members respect Michael and are very pleased with the care he gives to their loved ones.  He keeps them informed when something is different about their resident and is quick to act on issues.  Very few of his residents require hospitalizations.  Michael’s name is mentioned every month on the Pinnacle surveys by family members stating how pleased they are with the care he provides.  We even have inquiries that turn to admissions and they specifically ask to be on A Hall where Michael works.  The residents also enjoy having fun with him.  He is constant, consistent and even after 24 years of service in the same facility, he comes to work every day with a positive outlook and good attitude. 

Congratulations to Lisa Harris | IMG April Customer Service Superstar

Lisa is Madison's Environmental Service Supervisor.  Lisa is such a warm hearted person to everyone she comes in contact with.  Lisa has always been a team player.  Whenever we have special events, she's one of the main managers who jumps right in and says, "Ok, what do you need me to do?"  Lisa comes in after hours to help some residents with organizing their rooms, to just talk to them, and to pray with them when they are in need.

Congratulations to Andrea Crosley, LPN at Cloverleaf | March IMG Superstar

Nurses have very demanding lives; working with doctors, taking care of our patient’s needs, while educating their families and our communities.   These are just a few of the responsibilities that our nurses perform on a daily basis. What’s even harder than being a great nurse, is finding a great nurse that does all of this with a smile on her face.  Well, the residents and staff feel they found a nurse who does all of this with a smile on her face, and they nominated Andrea Crosley.  Andrea has worked here at Cloverleaf since 2011 as an LPN and works on the Rehab to Home Wing.